Privacy Policy

1. Introduction

ComChord ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services, including our website, applications, and related offerings (collectively, the "Services"). By accessing or using our Services, you agree to the practices described in this policy.

2. Information We Collect

a. Information You Provide

• Account Information: When you sign up, we collect your name, email address, and other account details.
• Communication Data: Includes support messages, survey responses, and other contact with us.

b. Information Collected Automatically

• Usage Data: Includes pages visited, actions taken within the Service, and timestamps.
• Device Information: Includes your device type, browser type, operating system, and IP address.

c. Meeting and Conversation Content

If you use ComChord's recording, transcription, or analytics features, we collect audio, video, transcripts, metadata, and related content.

3. How We Use Your Information

• Provide, operate, and improve our Services.
• Personalize your experience and deliver relevant content.
• Manage user accounts and billing.
• Analyze usage to improve product features.
• Send important notices and service-related communications.
• Detect, prevent, and address technical or security issues.
• Comply with legal obligations.

4. Cookies and Tracking Technologies

We and our third-party partners use cookies, web beacons, and similar technologies to gather usage and device data. You can manage cookie preferences through your browser settings, but some features may not function properly if cookies are disabled.

5. Sharing Your Information

We may share your information with:

• Service Providers: For functions like hosting, analytics, and customer support.
• Legal Authorities: If required by law or to protect legal rights.
• Business Transfers: In connection with mergers, acquisitions, or asset sales.

We never sell your personal data.

6. Third-Party Services

We do not integrate with or link to external platforms like Google Meet or Slack. However, we do use third-party infrastructure and services in the operation of ComChord, including:

• Dify and Vercel for deployment and system operations;
• Gemini for specific AI-driven functionality.

All user data and recorded content are stored securely on ComChord-controlled servers, except where explicitly handled by Gemini for generative processing. These partners state compliance with industry-standard privacy and security practices, and we select them with that consideration in mind.

7. Data Retention

We retain your data only as long as needed to provide Services and meet legal obligations. You may request deletion of your data by contacting us.

8. Your Rights and Choices

Depending on your location, you may have the right to:

• Access the data we hold about you.
• Request correction or deletion of your data.
• Object to certain uses of your data.
• Receive a copy of your data (data portability).
• Opt out of marketing communications.

To exercise these rights, contact us at hello@comchord.com.

9. Data Security

We use industry-standard security measures to protect your personal data. However, no system is completely secure—please use caution when sharing information online.

10. International Transfers

We may store and process your information in countries other than your own. By using our Services, you consent to such transfers.

11. Children's Privacy

Our Services are not intended for individuals under 18. We do not knowingly collect personal data from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" and may notify you by email or within the Service.

13. Contact Us

If you have any questions or concerns about this Privacy Policy, contact us at:

Email: hello@comchord.com